Return & Refund Policy
Thank you for shopping at GreyMart.pk. We are dedicated to providing high-quality products and complete customer peace of mind. We offer a hassle-free 7-Day Easy Return & Replacement Guarantee.
Refund & Replacement Eligibility
To qualify for a replacement or refund, the following conditions must be satisfied:
- You must initiate your return request within 7 days from the date your parcel was delivered.
- The item must be in its original, undamaged condition, inside the original packaging with all manuals, accessories, chargers, and free gifts included.
- Personal care and hygiene devices must not be used or unsealed, unless mechanically defective upon initial unboxing.
- Items damaged through improper handling, voltage surges, or physical misuse are not eligible for refund.
Defective or Damaged Upon Delivery
With our Open Parcel Before Payment policy, customers are encouraged to verify parcel contents in front of the courier. If an item arrives damaged or defective, please contact our support team immediately within 24 hours with photos or a short video demonstrating the issue.
Refund Process & Timelines
Once your return package is received at our inspection facility and verified by our quality control team:
- Replacements: A brand new replacement item is dispatched to you free of additional delivery charges.
- Refunds: If a refund is requested, the amount is disbursed directly via JazzCash, EasyPaisa, or Direct Bank Transfer within 3 to 5 business days.
How to Initiate a Return
To start a return or exchange, simply contact our support team with your Order ID and contact details:
Email: greymarthelp@gmail.com
Track Order: Track live shipment on ConfirmFlow